Shipping and Delivery
Shipping Policy
Thank you for choosing RUGGEDXGEAR.COM.AU TOUGH | SMART | READY. We are committed to providing you with the best shopping experience, including reliable and efficient shipping options. Please review our shipping policy below for important information regarding shipping methods, delivery times, and more.
Processing Time: Orders are typically processed within 1–3 BUSINESS DAYS after payment confirmation. Our team works diligently to ensure your order is prepared and packaged securely for shipment.
Shipping Methods: We offer standard and international shipping options to accommodate your needs.
Standard Shipping: Estimated delivery within 7 to 14 BUSINESS DAYS. Delivery is not guaranteed within this timeframe.
Shipping Costs: Shipping costs are calculated based on the shipping method selected during checkout, the destination address, and the weight and dimensions of the products in your order. You can view the shipping cost before finalising your purchase.
Order Tracking: Once your order has been shipped, you will receive a confirmation email containing a tracking number and instructions on how to track your package.
International Shipping: For international orders, please be aware that customs and import duties may be applicable in your country. These charges are the responsibility of the customer and may vary depending on the destination. It's recommended to check with your local customs office for more information about potential fees.
Shipping Address: Please ensure that the shipping address you provide during checkout is accurate and complete. We are not responsible for orders that are shipped to incorrect or incomplete addresses. If you need to make changes to the shipping address after placing your order, please contact our customer support team as soon as possible.
Order Delays: While we make every effort to ensure timely delivery, unforeseen reasons such as weather conditions or contractor delays may cause unexpected delays. Additionally, certain regional or remote areas may experience slower delivery times. If your order is experiencing delays, please contact our customer support team, and we will do our best to assist you.
Order Tracking and Updates: You can track your order using the provided tracking number or by logging into your account on our website. You will receive email updates regarding the status of your order, including when it's shipped and ready for delivery.
If you have any questions or concerns about our shipping policy or the delivery of your order, please don't hesitate to contact our customer support team. Your satisfaction is our priority, and we're here to assist you every step of the way.
Thank you for choosing RUGGEDXGEAR.COM.AU -- TOUGH | SMART | READY. Adventure Awaits!